On-Site Audit Skills: Entertaining Business Training

Sales training | Management Training Programs | Leadership Skills Training | Customer Service Training | Communication Training | Team Building Training

This customized two-day program is designed to help auditors effectively gather information and create consistency among multiple locations

Our Process   

• Evaluation of current skills, talents, and goals
• Customization of training modules tailored to your immediate and long-term needs
• Interactive and action-based learning format, emphasizing role-play high-impact training and feedback

Key Objectives

• Improve the overall audit process
• Create a customized questioning system that invokes honest responses
• Enhance communication structure and flow
• Improve behavior patterns and body language awareness
• Implement change management techniques that create a consistent approach for multiple locations
• Build “results producing” relationships
• Improve clarity and reception of key ideas
• Develop awareness and acceptance among those being audited

Suggested agenda

• Communicating change
• The truth about team building: myths and motivators
• Creating a plan for success: what the most successful do differently
• The flywheel effect: making change work
• How to be right without making others wrong
• How create consistency without robbing people of their uniqueness
• Listening like a leader: the truth about trust
• Everything you ever wanted to know about effective questioning techniques but were afraid to ask
• How to create the defined outcomes you want your questions to deliver
• Creating questions that identify needs without bruising egos
• The five best questions in the world
• How to customize the best questions for your audit process
• Open and closed ended questions and how to use them
• How to identify issues that are not being discussed
• How to detect the reoccurring patterns of dishonest answers
• The truth about dishonesty
• The three reasons people don’t tell the truth
• Job protection vs. action
• Creating an open environment for telling the truth
• Focusing on what’s important: picking your battles
• How to hold people accountable without embarrassing them
• How to be firm and respectful
• Face-to-Face Communications
• Being prepared for the audit
• Organized information gathering techniques
• Effective processes: ask, listen, agree and recommend
• How to avoid an argument
• How get people to agree with you
• How to build report quickly: relationship management
• Body language and eye contact: Yours and theirs
• Voice tone and sincerity

Presenting your ideas

• Lay the foundation: defining your goal
• How to outline your concepts for maximum impact
• How to create a concise presentation from too much information
• Structure and flow: professional presentation skills
• Speaking with passion and confidence

Overcoming objections

• Managing expectations and emotions:
• Developing the most common objections in advance
• Isolating objections and handling them one at a time
• Understanding the difference between objections and conditions
• Why objections indicate interest
• How to treat objections as a request for more information
• Handling objections without being defensive

Structuring and delivering your solutions

• Using the flywheel effect: proving change works
• Creating awareness
• How to make their ideas part of the solution
• Outlining the benefits of a consistent approach
• How to guide people from resistance to acceptance
• How to clearly explain the value of your solutions

Contact your bureau representative to discuss options, availability and pricing for this program.