Sales
Training
Management & Leadership
Training
Customer
Service Training
- The
Customer Is on the Line: Phone Skills and Customer
Service Training
- Customer Focused Service: Two-day training program
- Internal
and External Customer Service
- Building
Trust up Front One-Day
Complete Customer Service Seminar
- Coping
with Difficult People (Two hour program)
- Making
the Ultimate Connection with Your Customer
Personal
Growth, Motivation, and Communication Training
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Entertaining Business Training
Programs
Communication in Action
This insightful one-day program combines Wynn Solutions’ research
of 5,000 top communicators in 323 organizations and
11 industries, with specific strategies for building
trust and gaining agreement. Going beyond best practices,
this session will show how employees can achieve their
goals without stepping on the toes of their co-workers.
Suggested agenda
- How to make people feel important, so you and what
you have to offer will be important to them: creating
an effective environment
- How to overcome resistance to change
- How behavior can cause skills and knowledge to
lose impact
- Communicating change: how to move positive ideas
through
the company
- Dealing with difficult coworkers
- The truth about trust: how to make sure people
feel heard
- How to get people to listen to you: believability
and clarity
- How to get people to agree with you: managing expectations
and emotions
- The five things you should never say to a customer
or coworker
- One-on-one communication skills: connecting with
your coworkers
- The secret to success: maximizing strengths and
minimizing weaknesses
- How to stay motivated in difficult situations
- How engaged employees drive customer loyalty
- Accountability: How to avoid blame distribution
- How to manage your boss
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