Communication Skills
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Communication in Action

This insightful one-day program combines Wynn Solutions’ research of 5,000 top communicators in 323 organizations and 11 industries, with specific strategies for building trust and gaining agreement. Going beyond best practices, this session will show how employees can achieve their goals without stepping on the toes of their co-workers.

Suggested agenda

How to make people feel important, so you and what you have to offer will be important to them: creating an effective environment

• How to overcome resistance to change
• How behavior can cause skills and knowledge to lose impact
• Communicating change: how to move positive ideas through
  the company
• Dealing with difficult coworkers
• The truth about trust: how to make sure people feel heard
• How to get people to listen to you: believability and clarity
• How to get people to agree with you: managing expectations
  and emotions
• The five things you should never say to a customer or coworker
• One-on-one communication skills: connecting with your coworkers
• The secret to success: maximizing strengths and
  minimizing weaknesses
• How to stay motivated in difficult situations
• How engaged employees drive customer loyalty
• Accountability: How to avoid blame distribution
• How to manage your boss

Creating Confidence
Improving communications between IT and Operations

• Building trust: Understanding the issues
• Listening like a leader: Suspending assumptions
• Dropping your judgments
• Jargon: Understanding each other
• Is our technology getting the job done?
• Getting great results from difficult people
• Changing belief systems
• Action creates opportunity

Suggested resolution process

• Addressing preconceived ideas
• Building a common sense of purpose
• The four basic motivators
• What’s important that may be difficult to measure?
• Defining mutually successful outcomes
• Making it happen

Garrison Wynn, CSP

An internationally known National Speakers Association member who has trained some of the most successful work forces in the world.

A Fortune 500 department head by age 27, with a background in sales, customer service, leadership training, and marketing.

A consultant with an industrial background in technology, manufacturing, engineering and operations, Garrison created custom products and solutions for companies such as: Shell Oil, Lyondell, Mobile Oil and Exxon.

An experienced entertainer who has acted in films, worked as a professional stand-up comic, and hosted radio and television programs.